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Wednesday, August 23, 2000
 

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Diablo II Vanishing Characters
6:00 AM | IMG News | Comment on this story

While playing Blizzard's solo and online RPG Diablo II, IMG writer Jeff Wescott logged on to a Realm on Battle.net only to find his precious character missing. Unlike the previous incarnation of this real-time RPG, Diablo II stores multiplayer characters on a central server, rather than on the player's hard drive -- this prevents hacking of the character data files, which was a means for rampant cheating in the past. However, as Jeff experienced, there is a price to pay for this new cheat-proof realm -- a server bug has allowed more than a few characters stored online to be lost!


The Battle.net technical support pages have been updated with notes on this occurrence. Here is their FAQ about the problem:

his post pertains to those players who, when trying to connect
to battle.net with a Realm character, experience one of the
events below:


-You do not see your Realm character on the Character Selection
screen.


Or:


-You see your character, but when you try to connect to
Battle.net with him you receive a "Player not found"
error message.


We apologize to the players who are unable to access their Realm
characters due to the reasons above. In order to help us restore
your character, please send email to d2restore@blizzard.com with
the following information:


Your account name

Your character name

Your character's Realm

They also note that if a character is able to be restored, it will be in the state it was last saved, which most likely occurred when entering a game. If you have experienced this bug and are missing an online character, be sure and contact technical support immediately.

Battle.net on the Missing Character Bug
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Blizzard Entertainment
Diablo II
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