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Thursday, August 10, 2000

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Blizzard Promises Better Battle.net
12:01 PM | Tom Bridge | Comment on this story

In a FAQ posted yesterday by Blizzard Entertainment on the Battle.net forums, they address some of the questions gamers may have regarding recent performance problems with online game server Battle.net under heavy stress. This FAQ had been previously posted, but has now been updated and re-posted in response to some recent problems. Here are some excerpts:

Q: Will the Realms be prepared for the Mac Gamers about to
assault the servers?

A: The work we are doing on the Diablo II Realms and Battle.net
will benefit Macintosh players as well, so we are looking forward
to making our entire community as happy as we can. We are very
excited to be welcoming Macintosh gamers to Diablo II so quickly
after launching the game on the PC and we hope that our Macintosh
fans will be as excited as we are to bring them the world of
Diablo II far quicker than any game in our company’s history.

Battle.net has faltered some in recent days, trying to bear the strain of the 2,000,000 copies available to the greater consumer market. Here is there response to customer complaints:
Q: Why weren’t more of these problems discovered during the
stress test?

A: While we had more than 100,000 people testing the Diablo II
Realms, having more than 1 million customers in just three weeks
proves to be very different than beta testing. The beta test was
very successful in uncovering many stability issues that were
addressed before launch. We are now facing bugs that only appear
at much higher usage rates.

While unwilling to cement a date for further hardware and software fixes on Blizzard's end, they are willing to commit to a time frame:
We are continuing to work on the game and the Realms not only
from a programming standpoint, but from a hardware perspective,
as well. We are dedicated to spending hours and dollars to
improve our service to our customers, and we expect to see
continued improvement over the coming weeks.
So, if you have been struggling with online Diablo II games, don't give up hope -- Blizzard is catching up to the tremendous demand. The best way to avoid connection drops and 'lag' is to stay in games with four players or less, and make sure the player 'serving' the game has a robust Internet connection.

Battle Net FAQ
Blizzard Entertainment
Diablo II
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Archives  News  Blizzard Promises Better Battle.net