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Thursday, September 18, 2008
 

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EA Responds To Spore DRM Complaints
6:00 AM | Cord Kruse | 15 comments

Since its release earlier this month Spore, Will Wright's latest godsim, has received as much attention for its Digital Rights Management scheme as for its gameplay. In a recent interview with MTV Multiplayer, EA spokesperson Mariam Sughayer explained the company's commitment to preventing piracy of its game titles, addressed the main complaints against the DRM, and promised that an upcoming patch would allow deathorization of computers to prevent owners from hitting the current installation limit.

Complaint: A legitimately bought copy of “Spore” can’t be activated on more than three different computers — ever.
EA Response: That will be changed, according to the EA spokesperson, who told Multiplayer that the current limit on the number of computers that can be associated with a single copy of “Spore” is “very similar to a solution that iTunes has. The difference is that with iTunes you can de-authorize a computer [that you no longer want associated with your iTunes content]. Right now, with our solution, you can’t. But there is a patch coming for that.” The official timeframe for that patch is “near future.”

Complaint: Consumers fear there is spyware being installed by the SecurROM copy-protection software incorporated into the game.
EA Response: “There’s no viruses, no spyware and no malware…We have located a download off of one of the Torrent sites that is a virus. The thing I would say to the consumer audience is that, if you’re concerned with a virus on your computer, the chances of that are infinitely higher when you’re downloading off of a hacked version than it would be downloading the authentic game. We would never put any spyware on anyone’s computers. That’s not going to happen.”

Complaint: The “Spore” instruction manual claims that a purchaser of “Spore” can allow multiple users to create online accounts with a single copy of the game. The game does not allow this.
EA Response: The company has already stated this is a misprint in the manual and referred Multiplayer back to a statement issued by “Spore” executive producer Lucy Bradshaw apologizing for “the confusion.” But EA has not replied to Multiplayer follow-up questions regarding why the company implemented this restriction and what EA makes of complaints from households that include multiple people who want to have separate “Spore” accounts associated with a single copy of the game.

Complaint: The requirement for a “Spore” user to have their ownership of the game automatically authenticated every time they access the game’s online features threatens to render the game useless if EA someday turns the “Spore” servers off.
EA Response: “If we were to ever turn off the servers on the game, we would put through a patch before that to basically make the DRM null and void. We’re never walking away from the game and making it into a situation where people aren’t going to be able to play it.”
Check out the rest of MTV's article at the site listed below.

MTV Multiplayer: Spore DRM Response
Electronic Arts
TransGaming
Spore
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Archives  News  EA Responds To Spore DRM Complaints