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Feral Interactive tech support problems

#1 User is offline   Michael Yanovich Icon

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Posted 19 February 2009 - 02:02 AM

Anyone having trouble with Black & White 2? I just got a copy that I'm using to review the game for IMG, and am having major crashes. I've tried contacting tech support 4 times at Feral Interactive and have had zero response. In fact, their B&W2 support link doesn't work at all -- emails bounce back. All other email addresses I've used for them have apparently made it through but I haven't even gotten back so much as an automated response.

Is this a typical situation with Feral? I've never had tech issues with their products before so this is somewhat surprising to me. Anyone else having problems with B&W2, or problems contacting support?
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#2 User is offline   teflon Icon

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Posted 19 February 2009 - 04:04 AM

it probably got caught in their spam filter, which is an unfortunate consequence of the modern day.
Try it again and keep it as simple as possible to avoid spam-esque phrases.

at the same time, you could try PMing Edwin Smith, who spends some of his time on here as edddeduck.
Of course, hell likely spot this thread and help you out.
Polytetrafluoroethylene to my friends.

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We won! Apple offer the 17" with a matte screen! Well... at a price...
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#3 User is offline   Rob Chahin Icon

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Posted 19 February 2009 - 04:12 PM

No such luck, you'll have to settle for me.

As Teflon has pointed out, we've had SERIOUS amounts of spam lately, and it just keeps getting worse. While we're taking steps to sort that out, obviously it's no help for those of you whose queries disappear in a sea of viagra adverts.

I'll send you a PM to get you in touch with someone that can help.
Rob Chahin
Feral Interactive
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#4 User is offline   teflon Icon

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Posted 19 February 2009 - 04:49 PM

oh no! not Rob!!!! :P

as ever, it appears that this entire situation is down to MS being a huge waste of space
Polytetrafluoroethylene to my friends.

Macbook Pro - C2D 2.4Ghz / 4Gb RAM / WD Scorpio Black 320GB ( 255GB OSX v 42GB XP ) / Geforce 8600M GT 256Mb / 15.4"
Cube - G4 1.7Ghz 7448 / 1.5Gb RAM / Samsung Spinpoint 250GB / Geforce 6200 256Mb

We won! Apple offer the 17" with a matte screen! Well... at a price...
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#5 User is offline   the Battle Cat Icon

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Posted 19 February 2009 - 07:05 PM

Quote

With its CAPTCHA under siege, Microsoft risks spammers creating large numbers of fake accounts to use as spam relays under the wings of Hotmail’s trusted domain name.


HA! I choked on my spit when I read "Hotmail's trusted domain name"! Hotmail is the first domain forums exclude from making new forum accounts due to spam abuse. Give me a break, trusted. My dirty befouled pants it's trusted.
Gary Simmons
the Battle Cat
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#6 User is offline   Michael Yanovich Icon

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Posted 20 February 2009 - 02:22 AM

Thanks again for the PM Rob. The detailed email is on the way. Hopefully I'll be back up and playing the game so I can write the review before Marcus flogs me. Again.
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