[pearlbear]

Hi all,

I bought JewelQuest II, and without fail, it crashes right after the choice of regular or tournament play. Doesn't matter what I choose.

I'm on a MacMini, OS 10.4.10

Suggestions????

[Nicholas]

pearlbear, on September 20th 2007, 03:30 PM, said:

Hi all,

I bought JewelQuest II, and without fail, it crashes right after the choice of regular or tournament play. Doesn't matter what I choose.

I'm on a MacMini, OS 10.4.10

Suggestions????

Can the game support Intel GMA graphics processors ?

[pearlbear]

Nicholas, on September 24th 2007, 03:03 PM, said:

Can the game support Intel GMA graphics processors ?

How would I find that out?

How do people get support for these games? I can't figure out who to talk to.

[Tesseract]

Nicholas, on September 25th 2007, 05:03 AM, said:

Can the game support Intel GMA graphics processors ?

The requirements appear to be simply "Mac OS X 10.3.9 or later".

pearlbear, on October 2nd 2007, 02:07 AM, said:

How do people get support for these games? I can't figure out who to talk to.

Try the place you bought the game from, or the game's developer iWin.

[pearlbear]

Tesseract, on October 1st 2007, 12:42 PM, said:

The requirements appear to be simply "Mac OS X 10.3.9 or later".
Try the place you bought the game from, or the game's developer iWin.

My computer is fine with those specs.

From my research, and checking out the iWin site, it seems to be "you pays your money, you takes your chances. No one wants to deal with any of these issues. So, lesson: never buy a game unless it totally works.

But, then again, I had another game I bought a while ago - Ancient Hearts and spades - and there was no way to put in the license key. And everyone I talked to told me it wasn't a Mac game, even though the mac demo worked.

It's annoying!

[Matt Diamond]

Crashing for me too. My first session, it worked fine, played many levels. Fired it up the next day, always crashed as I start a new game.

I eliminated the crashes completely by turning off the music. Please try that and let me know if that works for you.

Also, I'm curious which Mac Mini you have. Is the processor "dual core"?

[pearlbear]

Matt Diamond, on October 7th 2007, 11:06 PM, said:

Crashing for me too. My first session, it worked fine, played many levels. Fired it up the next day, always crashed as I start a new game.

I eliminated the crashes completely by turning off the music. Please try that and let me know if that works for you.

Also, I'm curious which Mac Mini you have. Is the processor "dual core"?

I do have a dual core, yes. And turning off the music didn't help, nor did changing any of the options.

Sigh.

[Matt Diamond]

pearlbear, on October 11th 2007, 02:42 PM, said:

I do have a dual core, yes. And turning off the music didn't help, nor did changing any of the options.

Sigh.

Sorry to hear.

Yesterday I turned the music back on and it still worked. So it's a bit weird. Maybe I had a corrupted preference file? Or maybe the crashes will come back.

iWin's web site is of no help whatsoever. They really offer no way to get tech support from them.

I'm thinking you might want to try:
- deleting (or temporarily renaming) the game's saved preference file
- run disk utility on your drive (repair prefs, verify disk)
- reboot the computer if haven't recently
- reinstalling the game

If I think of anything else to try I'll let you know.