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Safari Zombiefied on 2018 Macbook Air


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#1 dojoboy

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Posted 07 August 2019 - 03:28 PM

Safari, on my wife's 2018 MacBook Air (refurb), opens yet is unresponsive. Requires a force-quit. She tried restarting the machine but got an error message that referenced Safari. You can maneuver in and between other apps, including opening, and surfing web on, Chrome.

Any ideas? My search skills have only found references to the force-quit command, resetting PRAM, etc.

Thanks,
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#2 Matt Diamond

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Posted 07 August 2019 - 07:31 PM

Corrupted cache/preferences? Try deleting the caches.
Adware? I've had good luck using Malwarebytes when a family member got infected. It's free for the basic scan and repair.
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Current setup: macOS 10.14.x/2018 Mac Mini 3.2GHz i7/16GB RAM/Sonnet Breakaway 650 eGPU w Sapphire Radeon VEGA 56 8GB