This past holiday season, some clown from the company came by and literally cut the cable to me without anyone contacting me about it. After a lot of hassle on the phone, I got somebody out here who discovered this and explained to me that they were months behind on work orders and he thought whoever did this was just completing an old work order to cut the service after somebody moved out. I had moved in two months earlier and begun service immediately. This individual never thought to check and see if anyone new was living here and a customer. So I enjoyed the holiday weekend with no Internet and therefore I couldn't play with some new toys. I was not a happy camper.
Fast forward to today I wake up and discover my Internet is out yet again. I call tech support. They make me power cycle the modem. This of course, does not work. Then they want to send somebody to fix it. Per usual, I get the speech about how I did not opt to pay for insurance of their cable running in the crawl space under this duplex house which I don't own any more than the cable they want me to pay to insure. I inform them that this is a scam like they don't already know but I always let them off by stating that I know it isn't their doing personally. However, that does not make me happy about it nor willing to accept it. Either they fix my service at no cost to me or I switch to the other ISP.
Three phone calls later, I finally get to somebody who can do better than a visit this Sunday (it is Wednesday here as of this writing) that might be at my expense. The trick to this is just to cut through the call menus and go directly to the cancel service option. This always gets their attention and best results whatever they might be. Suddenly, it is possible for somebody to come here tomorrow between noon and 2 PM at no cost to me who will fix the issue. The issue once again, is that some idiot came along and for some reason disconnected both the line from the street and the line going inside the house and since I couldn't be sure in the messy tangle of wires which was what, I opted not to attempt a process of elimination myself. Naturally, they had no record of this just like last time.
On a bright note, they doubled my speed from 200 to 400 Mbps down and cut my bill by 15 bucks a month while they were at it. Apparently, my speed tier was now considered obsolete and I was going to lose unlimited data, not that anyone had informed me of this prior to my final call for action. When I asked why they don't communicate such things to customers I was told basically that it was too difficult for them to send out email. I am not making this up. Once again, truth is stranger than fiction.
So, I guess I'll see what tomorrow brings. I hope they finally get it right and I am planning to supervise and see to it they at least put the box cover on and seal it for a change because they never do this either. My wiring was hanging out in the storm during Hurricane Matthew last year. I took pics then and I did again now but when I ask where to send them nobody knows who at the company would care to see just how bad the techs they subcontract with out here are.
Check this out:

I am only here at the moment thanks to my trusty iPhone and its hotspot feature. I only have a very small amount of data on my plan though since I never use it. So, I will go spend more quality time with Batman tonight and maybe some with Oblivion too. I'm glad neither needs to be online or at least I hope they don't.
That sure is some nice, neat, high quality work in the open box above isn't it? You can't see it too well but there is a wasp nest behind the metal box with all the wires that I discovered in the nick of time. It is not there anymore.
