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Member Since 15 Apr 2008
Offline Last Active Today, 12:19 PM

Topics I've Started

Missing iTunes media

16 February 2020 - 02:23 PM

So last night I settled down to watch some Star Trek that I'd purchased from iTunes on my Macbook Air and I discovered that all my purchased, non-downloaded media (which is the majority of it, 200 Gb or so) - music, movies and TV shows had disappeared from my iTunes library. The stuff that I'd downloaded was still there. I went over to my desktop, and the same had happened there. Both systems are 10.14.6. I quit the app and relogged my iTunes account, but this didn't fix it.

Looking at my purchase history revealed that everything was still there (yay, I guess) but nothing was available to stream from my libraries.

I spent a long time on Apple Support chat trying to resolve this - the best part of 2 hours, and was escalated through various advisors, but to no avail.

This morning I spent an hour on the phone talking to a very helpful agent at Apple Support, who sent me a spiffy Capture Data app, which duly captured 177 Mb of log files, system info, and a bunch of other stuff. This has been forwarded to 'iTunes engineering' apparently. I've got a follow-up call scheduled in a couple of days.

So there it is. No happy resolution to report at present, but at least someone who knows about this stuff may be looking at it. I'm assuming the problem lies at Apple's end of the pipe since both computers lost these files simultaneously.

I suppose if a resolution can't be found I'll just have to take my lumps and download everything onto the RAID and share that (right?). I'd be interested to know if anyone else out there has experienced a similar issue.

Mac issues with World of Warcraft patch 8.3

12 February 2020 - 02:21 PM

WoW patch 8.3, the last major content patch of Battle for Azeroth has been causing some macgamers severe problems, namely intermittent freezing, beachballing and kernel panics in some cases. I have the freezing issue on my 10.14.6 iMac (using an Iris Pro 6200). The culprit seems to be Intel's GPU drivers, although these issues were not apparent in earlier versions of the game.

Blizzard have issued a temporary workaround, which disables particle effects in-game. The game no longer crashes, but without particles you're unable to see certain spell effects, loot sparkles, boss attacks & abilities and quest details. Which is obviously problematic. The company have also said that they've done all they can, and it's up to Intel/Apple to fix their drivers, issue a macOS update, and all will be well. Now obviously, if we truly are waiting for a fix from Intel/Apple this may take a very, very long time to arrive, if it ever does.

So I'd be interested to know if anyone out there is experiencing similar issues with a Radeon-based Mac and WoW 8.3. Speak up if so. Blizzard's forums aren't clear on this matter.

Star Trek: Picard (spoilers ahoy)

23 January 2020 - 09:06 PM

So yeah, uh, Imagination Data got fat didn't he?

Diablo IV announced

01 November 2019 - 04:17 PM

Diablo IV was announced at BlizzCon today, but PC/consoles only. No Mac version for you bunch of losers!